Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and services—from music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakes—this text offers an inside view that helps students gain a true understanding of how operations work within an organization.

This 14th Edition addresses current trends and practices in operations management, including Industry 4.0 (also known as the Fourth Industrial Revolution), which is transforming the automation, monitoring, and analysis of supply chains through smart technology; and COVID-19 and its impact on global supply chains. The resources help you better understand concepts important to today''s operations management professionals.

For courses in operations management.

A market-leading introduction to operations text

Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a practical and application-oriented manner. Through detailed behind-the-scenes perspectives on the production of goods and services—from music concerts to e-commerce package delivery, manufacturing an aircraft to 3D printed stakes—this text offers an inside view that helps students gain a true understanding of how operations work within an organization.

This 14th Edition addresses current trends and practices in operations management, including Industry 4.0 (also known as the Fourth Industrial Revolution), which is transforming the automation, monitoring, and analysis of supply chains through smart technology; and COVID-19 and its impact on global supply chains. The following features help students better understand concepts important to today''s operations management professionals

OM in action

• The text is organized around 10 key OM Strategy Decisions and the techniques for making these decisions.
• Global Company Profiles open each chapter and describe how well-known firms achieve a competitive advantage using the OM techniques later discussed in the chapter.
• See the authors'' blog for teaching tips, news stories, discussion questions and more.

Tools to reinforce learning

• 91 Solved Problems provide detailed solutions and come with "virtual office hour" videos that walk students through each problem.
• Rapid Review summaries capture key concepts, formulas, and definitions in each chapter.

Software to aid critical thinking

• 2 decision support software programs (POM for Windows and Excel OM) help students solve homework problems and case studies.

New and updated features

Real and timely coverage and examples

• NEW: New content throughout this edition addresses current trends and practices in OM, including Inventory 4.0 (a.k.a., the Fourth Industrial Revolution), COVID-19 and its impact on global supply chains, and more.
• NEW and UPDATED: 42 OM in Action boxes help students better understand operations in practice within a variety of industries. Thirteen are new to this edition and include 3-D printed steaks, an automated sushi restaurant, bitcoin and more.

Concepts that connect to real-world scenarios

• NEW: 4 new Video Cases, featuring Nautique Boat Company, help students understand operations in action. A total of 46 video cases are available, focused on a variety of companies and industries, including Frito-Lay, Alaska Airlines, Celebrity Cruises and more.
• NEW and UPDATED: Ethical Dilemmas sections pose questions about what managers should do when faced with various ethical questions

Opportunities for assessment

• NEW and UPDATED: 850 Homework problems offer a wealth of opportunities to practice OM analytics.
• NEW and UPDATED: For the first time, approx. 200 multiple-choice questions in the Test Bank are now available as algorithmic questions, with different numerical values and answers for each student.