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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

By: Jody Hoffer Gittell (Author)

Extended Catalogue

Ksh 16,450.00

Format: Hardback or Cased Book

ISBN-10: 0071621768

ISBN-13: 9780071621762

Publisher: McGraw-Hill Education - Europe

Imprint: McGraw-Hill Professional

Country of Manufacture: US

Country of Publication: GB

Publication Date: Aug 16th, 2009

Publication Status: Active

Product extent: 288 Pages

Weight: 656.00 grams

Dimensions (height x width x thickness): 22.80 x 16.20 x 2.90 cms

Product Classification / Subject(s): Medical administration & management

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From award winning author of The Southwest Airlines Way, an examination of how the same power of relational coordination that propelled Southwest Airlines can be used in the healthcare setting to achieve lower costs, more efficiency, and better care.

In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called “the most successfulairline in history.” Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nation’s largest,most important, and increasingly complexindustries.

High Performance Healthcare explains the criticalconcept of “relational coordination”—coordinating work through shared goals,shared knowledge, and mutual respect.Because of the way healthcare is organized,weak links exist throughout the chain ofcommunication. Gittell clearly demonstratesthat relational coordination strengthens thoseweak links, enabling providers to deliver highquality, efficient care to their patients.Using Gittell’s innovative management methods,you will improve quality, maximizeefficiency, and compete more effectively.

High Performance Healthcare walks you step by stepthrough the process of:

  • Identifying weak areas of relationalcoordination within your organization
  • Transforming work practices thatare creating barriers to relationalcoordination
  • Building a high performance worksystem to foster consistent relationalcoordination across all disciplines

The book includes case studies illustratinghow some healthcare organizations arealready transforming themselves using Gittell’sproven tools. It concludes by identifying industry-level obstacles to high performancehealthcare and showing how individual organizationsand their leaders can supportsweeping change at the highest levels.

Policy changes and increased access to carewill not alone answer the healthcare industry’sproblems. Timely, accurate, problem-solvingcommunication that crosses all organizationalboundaries is a powerful response to businessas usual. High Performance Healthcare explainsexactly how to achieve this crucial dynamic,providing a long-awaited cure to an industryin crisis.


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