This is an examination of the ways and means of designing performance appraisal systems as a result of the public sector reforms taking place in many Commonwealth countries. It looks at ways of designing and institutionalizing performance management measures.
Many organisations in public service are under pressure to improve their performance and achieve set goals and objectives. Through case studies in Barbados, Samoa and Tonga this book shows how to measure performance in the delivery of service to the public. It shows how to conduct a needs assessment in the ministries, how to design an appropriate appraisal system, how to train the people who will be using it, and how to integrate it into the public service machinery.
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