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Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage - 2024 ed.

By: (Edited by) Anupama Ambika , (Edited by) Emmanuel Mogaji , (Edited by) Jagdish N. Sheth , (Edited by) Varsha Jain

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Ksh 27,000.00

Format: Hardback or Cased Book

ISBN-10: 3031370961

ISBN-13: 9783031370960

Edition: 2024 ed.

Publisher: Springer International Publishing AG

Imprint: Palgrave Macmillan

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Jan 3rd, 2024

Print length: 294 Pages

Product Classification: Customer services

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This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Get Customer Centric Support Services in the Digital Age by at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by Springer International Publishing AG and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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