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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction

By: Andrew Waite (Author)

Manufacture on Demand

Ksh 44,350.00

Format: Hardback or Cased Book

ISBN-10: 1138412546

ISBN-13: 9781138412545

Publisher: Taylor & Francis Ltd

Imprint: CRC Press

Country of Manufacture: GB

Country of Publication: GB

Publication Date: Jul 27th, 2017

Publication Status: Active

Product extent: 504 Pages

Weight: 453.00 grams

Product Classification / Subject(s): Public relations
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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

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